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| How do I contact Airzëd's Customer Service? |
Please feel free to contact our Customer Service
help desk at +60.3.7620.2020.
Customer Service hours are from:
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| Mon
to Sun & Public Holiday 7:00am
- 12:00 midnight |
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| Alternatively you may
reach us via email support@airzed.com
for assistance. |
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| How fast is Airzëd? |
Depending on the locations, Airzëd's network
caters up to 1Mbps. The connection speed is up to 50 times the speed of
dial-up.
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| What is the basic technology of Airzëd's
network? |
Airzëd leverages on the radio communication between laptops
and access points over 802.11b standard. It is also known as Wi-Fi. A broadband
connection can be transmitted wirelessly over 802.11b's 2.4GHz frequency that
uses the access points. With the access points fitted at the hotspot any device
that is outfitted to receive the 802.11b frequency, such as laptop or PDA with
wireless network card will be able to access the Internet.
The access point coverage range is normally from 300 feet depending on location
layout, type of building materials, partitions or wall enclosure, the access
points and antennas fitted at the particular hotspot location. |
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| What do I need to get started? |
| To enjoy wireless broadband access at Airzëd's
hotspot: |
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i. |
A mobile computing device, the most common being a notebook or
PDA |
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ii. |
A wireless LAN card if your device is not already wireless LAN
enabled |
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iii. |
And a subscription to Airzëd's access plan |
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To get started with
the service, just follow four simple steps below:
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i. |
Install your wireless LAN card |
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ii. |
Configure your wireless LAN card driver software |
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iii. |
Set up your Network configuration |
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iv. |
Register for an airzëd's access plan |
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| Which browsers am I able to use with Airzëd? |
| Airzëd will work best with MS Internet Explorer
4.0 or later or Netscape 4.0 or later. However, other browsers that support SSL
such as Safari, Mozilla, and Net Front version 3.62 are also compatible with
Airzëd. |
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| Which operating systems are currently supported
for use with Airzëd? |
| Airzëd currently supports the following Operating
System: |
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i. |
Windows 98SE |
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ii. |
Windows 2000 |
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iii. |
Windows ME |
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iv. |
Windows XP |
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v. |
Pocket PC 2002 and 2003 |
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vi. |
MAC OS 9 and above |
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vii. |
Linux |
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viii. |
Palm OS |
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ix. |
Symbion OS |
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| I can see Airzëd's login screen but unable to
get connected to the Internet? |
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| Ensure that your signal strength indicator at the
bottom of the system is getting at least Good to Excellent signal in order to
gain Internet connectivity. |
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| What do I do if I forget my password? |
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| Click
here to retrieve your password. An email containing your
username and password will be mailed to your current email account.
Alternatively, you can call our Customer Service help desk at +60.3.7620.2020. |
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| Why do I experience slow access at certain
times? |
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| Aside from access speed, other contributing
factors which affect the data throughput speed are: |
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i. |
Your mobile computing device may not have enough
random access memory (RAM) or cache memory to support the load of the website
content |
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ii. |
The web server's capacity & type of
connections (i.e. how fast the web server machine sends out web pages) |
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iii. |
The web server load (i.e. how many people are
accessing the web server at the same time) |
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iv. |
The link connection speed between the web server
and the Internet (i.e. web server could be connected to the Internet via a
small bandwidth link) |
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v. |
Irregular Internet traffic |
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vi. |
Electromagnetic interference from other devices
(e.g. microwave oven, cordless phone, etc.) |
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| Does Airzëd provide email accounts? |
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| Currently Airzëd does NOT provide personal email
accounts. |
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| How do I setup Airzëd's WLAN service? |
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| For more details, please refer to Airzëd's setup information. |
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| Which WLAN Card does Airzëd support? |
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| Click here for our list of
compatible Wireless LAN Cards. |
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| Can I access my work place's email? |
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| Yes, if you are able to access your company's
email using Outlook, Netscape Mail or other email software. However, if it is
your first attempt to do so, it will be necessary to modify your SMTP server or
Outgoing Mail Server to your office mailbox configurations. |
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