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| Who do we contact if we require technical
support? |
| You can contact us at
+60.3.7620.2020 and speak to our Technical Consultants. Alternatively you may
reach us via email support@airzed.com for assistance. |
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| What are your support hours? |
| Our customer support hours are from 8am to 11pm (Monday to Friday); 9am to 5:30pm (Weekend & Public Holidays),
7 days a week including public holidays. |
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| Who is responsible for Airzëd's equipment in our premise? |
| Airzëd is responsible for the equipment, hardware
maintenance and technical support. |
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| What is the basic technology of Airzëd's
network? |
| Airzëd's network is based on the 802.16 standard,
known as WiMAX - a wireless technology that provides high-throughput broadband
connections over long distances. It provides up to 5 kilometers of service area
range from the nearest serving base station. WiMAX enables a much wider service
coverage to reach more potential subscribers. |
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| Do we need to have a fixed line for Airzëd's
WiMAX service? |
| No, fixed (phone or fax) line is not required. |
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